E-mail: info@correctbook.com 
Website: www.correctbook.com

Definitions

1. Correctbook: Correctbook Europe B.V., established in Rotterdam, registered with the Chamber of Commerce under number 74443283.
2. Customer: the party with whom Correctbook has entered into an agreement.
3. Parties: Correctbook and the customer jointly.
4. Consumer: a customer who is an individual acting for private purposes.

Applicability of the General Terms and Conditions

1. These general terms and conditions apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Correctbook.
2. Parties may only deviate from these terms and conditions if they have explicitly agreed to do so in writing.
3. The applicability of any supplementary and/or deviating terms and conditions of the customer or third parties is explicitly excluded.

Offers and quotations

1. All offers and quotations made by Correctbook are non-binding, unless explicitly stated otherwise.
2. An offer or quotation is valid for a maximum of 6 weeks, unless a different acceptance period is stated in the offer or quotation.
3. If the customer does not accept an offer or quotation within the applicable period, the offer or quotation will lapse.
4. Offers and quotations do not apply to repeat orders, unless explicitly agreed upon in writing by both parties.

Acceptance

1. Upon acceptance of a non-binding offer or quotation, Correctbook reserves the right to withdraw the offer within 3 days after receiving the acceptance, without the customer being entitled to any rights.
2. Verbal acceptance of the customer is only binding for Correctbook after the customer has confirmed this in writing or electronically.

Prices

1. All prices used by Correctbook are in euros, inclusive of VAT and exclusive of any other charges such as administrative costs, levies and travel, shipping or transport expenses, unless expressly stated otherwise or agreed upon.
2. Correctbook reserves the right to adjust its prices for products listed in its shop, on its website or otherwise published, at any time.
3. Increases in the cost prices of products or parts thereof, which Correctbook could not have foreseen at the time of the offer or agreement, may lead to price adjustments.
4. The consumer has the right to terminate the agreement due to a price increase as referred to in paragraph 3, unless the increase results from statutory regulation.

Samples / models

If the customer has received a product sample, no rights can be derived from this other than that it provides an indication of the nature of the product, unless both parties have explicitly agreed that the delivered products will correspond with the sample.

Payments and payment terms

1. Private customers must complete payment immediately. Business customers must complete payment within 30 days of receiving the invoice.
2. Payment terms are considered strict deadlines. If the customer fails to pay by the final day of the agreed payment term, they will be in default by operation of law, without the need for a reminder or notice of default by Correctbook.
3. Correctbook reserves the right to make delivery conditional on immediate payment or to require adequate security for the full amount of the order.

Consequences of late payment

1. If the customer fails to pay within the agreed term, Correctbook is entitled to charge statutory interest: 2% per month for non-commercial transactions and 8% per month for commercial transactions, starting from the day the customer is in default. A part of a month counts as a full month.
2. Once the customer is in default, they are also liable for extrajudicial collection costs and may owe damages to Correctbook.
3. Collection costs are calculated in accordance with the Dutch regulation on compensation for extrajudicial collection costs (Besluit vergoeding voor buitengerechtelijke incassokosten).
4. If the customer fails to pay on time, Correctbook may suspend its obligations until the payment has been fulfilled.
5. In the event of liquidation, bankruptcy, seizure or suspension of payment on the part of the customer, all outstanding claims of Correctbook become immediately due and payable.
6. If the customer refuses to cooperate in the execution of the agreement, the agreed price remains payable in full.

Right of recovery

1. If the customer is in default, Correctbook has the right to reclaim any unpaid products delivered to the customer.
2. Correctbook exercises this right by written or electronic notice.
3. Once informed, the customer must immediately return the relevant products to Correctbook, unless other arrangements are made between the parties.
4. All costs for retrieving or returning the products are borne by the customer.

Right of withdrawal

1. A consumer may cancel a purchase during a 14-day reflection period without providing a reason, provided that:

· the product has not been used

· the product was not custom-made or personalised

· the consumer has not waived their right of withdrawal

· the purchase does not concern a service that was fully performed during the 14-day period with the consumer’s explicit consent and waiver of the right of withdrawal

2. The 14-day reflection period begins on the day after the consumer has received the last item or part of a single order.

3. The consumer can notify Correctbook of their withdrawal via info@correctbook.com.

4. The consumer must return the product to Correctbook within 14 days after giving notice. Failure to do so will void the right of withdrawal.

Reimbursement of delivery costs

1. If the purchase costs and any other costs (such as shipping and return costs) are eligible for reimbursement according to the law, Correctbook will refund these costs to the consumer within 14 days of receipt of the timely appeal to the right of withdrawal, provided that the consumer has returned the product to Correctbook in time.
2. The costs for return are only reimbursed by Correctbook if the complete order is returned.

Right of suspension

Unless the customer is a consumer, the customer waives the right to suspend the fulfilment of any obligation arising from this agreement.

Right of retention

1. Correctbook may invoke its right of retention and retain the customer's goods until all outstanding invoices due to Correctbook have been paid, unless the customer has provided sufficient security.
2. The right of retention also applies to earlier agreements under which the customer still owes payments to Correctbook.
3. Correctbook cannot be held liable for any damage the customer may suffer as a result of the exercise of the right of retention.

Settlement

Unless the customer is a consumer, the customer waives the right to offset any debt to Correctbook with any claim against Correctbook.

Retention of title

1. Correctbook remains the legal owner of all delivered products until the customer has fully met all payment obligations towards Correctbook under any agreement, including claims related to failure to comply.
2. Until ownership has transferred, Correctbook may invoke its retention of title and reclaim the goods.
3. Before the ownership is transferred, the customer may not pledge, sell, transfer or otherwise encumber the products.
4. If Correctbook enforces its retention of title, the agreement is considered dissolved, and Correctbook is entitled to claim compensation, lost profits, and interest.

Delivery

1. Delivery takes place while supplies last.
2. Delivery takes place at the Correctbook premises, unless otherwise agreed by the parties.
3. Online orders will be delivered to the address provided by the customer.
4. If the agreed payments are not made on time or in full, Correctbook is entitled to suspend its obligations until payment has been completed.
5. In case of late payment, the customer is considered in default, and therefore cannot hold Correctbook accountable for delayed delivery.

Delivery period

1. Any delivery times indicated by Correctbook are estimates and do not entitle the customer to dissolution or compensation unless the parties have explicitly agreed otherwise in writing.
2. The delivery period begins once the offer signed by the customer has been confirmed in writing or electronically by Correctbook.
3. Exceeding the indicated delivery period does not entitle the customer to compensation or the right to terminate the agreement, unless Correctbook still fails to deliver within 14 days after being given written notice or unless other arrangements have been made.

Actual delivery

The customer must ensure that actual delivery of the products can take place in a timely manner.

Packaging and shipping

1. If the packaging of a delivered product is opened or damaged, the customer must have the carrier or delivery service make a written note before accepting the product. Without such a note, Correctbook cannot be held liable for any resulting damage.
2. If the customer arranges their own transport, they must report any visible damage to the product or packaging to Correctbook before the transport takes place. Failing to do so releases Correctbook from liability for any such damage.

Storage

If the customer collects or accepts the ordered products later than the agreed delivery date, the risk of quality deterioration lies entirely with the customer.
Any additional costs due to early or late acceptance of products are entirely at the customer's expense.

Warranty

1. The warranty on products only covers defects caused by faulty manufacturing, construction, or materials.
2. The warranty does not apply in cases of normal wear and tear or damage resulting from accidents, modifications made by the customer, negligence, or improper use. The warranty is also void if the cause of the defect cannot be clearly identified.
3. The risk of loss, damage, or theft of products covered by an agreement transfers to the customer once the products are legally and/or physically delivered to the customer or a third party acting on the customer's behalf.

Indemnity

The customer indemnifies Correctbook against all third-party claims relating to the products and/or services supplied by Correctbook.

Complaints

1. The customer must inspect any product delivered by Correctbook as soon as possible for potential defects.
2. If a delivered product does not meet what the customer could reasonably expect from the agreement, the customer must notify Correctbook as soon as possible, and in any case within one week after discovering the defect.
3. Consumers must inform Correctbook of any defect within 14 days of discovering it.
4. The customer should describe the issue in as much detail as possible to enable Correctbook to respond adequately.
5. The customer must provide proof that the complaint concerns an agreement between both parties.
6. If the complaint relates to ongoing services, this shall not oblige Correctbook to perform tasks beyond what was agreed.

Giving notice

1. The customer must submit any notice of default to Correctbook in writing.
2. It is the customer's responsibility to ensure that the notice of default is actually received by Correctbook in time.

Joint and several Client liabilities

If Correctbook enters into an agreement with multiple customers, each of them is jointly and severally liable for the full amounts owed to Correctbook under that agreement.

Liability of Correctbook

1. Correctbook is only liable for damages suffered by the customer if and insofar as such damage is the result of intent or deliberate recklessness.
2. If Correctbook is liable, it is only liable for direct damages resulting from or related to the execution of the agreement.
3. Correctbook is never liable for indirect damages, such as consequential loss, lost profits, lost savings, or damage to third parties.
4. If Correctbook is liable, such liability is limited to the amount paid out under a relevant (professional) liability insurance. If no payment is made by the insurer, liability is limited to the invoice amount (or the relevant part thereof) to which the liability relates.
5. All images, photos, colours, drawings and descriptions on the website or in printed materials are indicative only and approximate. These cannot give rise to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

Limitation period

Any right to compensation from Correctbook expires 12 months after the event from which the liability directly or indirectly arises. This does not affect the provisions of article 6:89 of the Dutch Civil Code.

Right of termination

1. The customer has the right to terminate the agreement if Correctbook is in material breach of its obligations, unless the breach is of minor significance or by its nature does not justify termination.
2. If performance by Correctbook is not permanently or temporarily possible, termination may only occur after Correctbook has been formally declared in default.
3. Correctbook has the right to terminate the agreement if the customer fails to meet their obligations in full or on time, or if circumstances arise that reasonably justify the fear that the customer will not be able to fulfil their obligations properly.

Force majeure

1. In addition to the provisions of article 6:75 of the Dutch Civil Code, any failure by Correctbook to meet its obligations cannot be attributed to Correctbook in the event of circumstances beyond its control, which prevent or reasonably hinder the performance of those obligations.
2. Force majeure situations include—but are not limited to—emergencies (such as civil war, uprisings, riots, natural disasters), default or force majeure of suppliers or third parties, unexpected power outages, internet or telecom disruptions, computer viruses, strikes, government measures, unforeseen transport issues, bad weather and work stoppages.
3. If a force majeure situation arises that prevents Correctbook from fulfilling one or more obligations, those obligations will be suspended until Correctbook is able to perform them.
4. If the force majeure situation lasts at least 30 calendar days, either party may dissolve the agreement in whole or in part, in writing.
5. Correctbook is not liable for any (damage) compensation in a force majeure situation, even if it gains certain benefits from it.

Amendments to the agreement

1. If, after concluding the agreement, it becomes necessary to amend or supplement its content to ensure proper execution, the parties shall adjust the agreement accordingly and in mutual consultation.
2. The above does not apply to products purchased in a physical store.

Changes in the general terms and conditions

1. Correctbook reserves the right to amend or supplement these general terms and conditions.
2. Minor changes may be made at any time.
3. Significant changes in content will be discussed with the customer in advance as much as reasonably possible.
4. Consumers are entitled to terminate the agreement in the event of a substantial change to the general terms and conditions.

Transfer of rights

1. The customer may not transfer any rights under an agreement with Correctbook to third parties without prior written consent from Correctbook.
2. This clause has proprietary effect within the meaning of article 3:83(2) of the Dutch Civil Code.

Severability

1. If one or more provisions of these general terms and conditions prove to be null or voidable, this shall not affect the validity of the other provisions.
2. In that case, the void or voidable provision will be replaced by a provision that comes as close as possible to the original intent of Correctbook when drafting these terms.

Applicable law and jurisdiction

1. All agreements between the parties are governed exclusively by Dutch law.
2. The competent court in the district where Correctbook is established has exclusive jurisdiction to hear any disputes, unless mandatory legal provisions provide otherwise.

July 15, 2025